:ADDING VALUES TO YOUR VISION
:ADDING VALUES TO YOUR VISION
CSS was founded in 1998 by Vimal Dubey, a first-generation entrepreneur with a ‘Vision to Deliver World-Class Services’ in Facility Management, Security Solutions, and all Allied Support Services. Since inception, our visionary founder positioned CSS as a forward-looking housekeeping venture. In its early days, CSS excelled in utilities and support functions by providing quality support services to banking organizations for housekeeping and maintenance. The founder enshrined ‘systemic outlook, innovative thinking and values’ in our organization’s working right from its inception. Today too, the CSS deliverables rest on this rock-solid foundation.
In his endeavor to expand the impact, Vimal and his pioneering team took painstaking efforts to organically grow the company to greater heights. As a result, today CSS is one of the most successful process-driven companies in the market with a pan-India presence.
CSS addresses the market needs across the country with over 48 offices across India. Our Expert Team of facilities understands the client’s requirements to the tee and devises solutions deftly tailor-made for the client’s specific requirements. And within the bedding-in time, our operatives at the site get fully integrated into the client’s business dynamics, adding a unique personal touch to every service we offer.
Besides, CSS is always ON 24x7. We offer “Round-the-Clock” support to our customers through our “Customer Care’ and ‘WISH’ Center. Clients can seamlessly record their concerns and we immediately address potential deviations within a given TAT. Also, there are apt mechanisms of escalation matrices, and promptly recording and addressing grievances.
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At CSS, we make you appreciate all the components of support and maintenance to transform your organization’s performance. And once you engage us, we relentlessly handhold you by taking care of your support worries to eventually help you reach higher in business success. That's the CSS promise. Promise! Our key strengths are:
CSS was founded in 1998, but was incorporated as a Private Limited Company in 2008. We started with caretaker (CT) services and template-based interiors or total infrastructure solutions (TIS). In the year 2008, we crossed the 1000 employee mark, with AGS being the main customer. There were offices in Mumbai, Pune, and Ahmedabad. In 2009, we added offices in Vadodara, New Delhi, Lucknow, Gwalior, Bhopal, Indore, Jabalpur, Ludhiana, Bangalore, Hyderabad, and Chennai. The other major timelines are:
Started as TIS with ICICI and ING for their branches; Repairs and Maintenance (RnM) ops start for ICICI branches ex-Mumbai.
Started as TIS with ICICI and ING for their branches; Repairs and Maintenance (RnM) ops start for ICICI branches ex-Mumbai.
Started HR and Telecom verticals
Started software-based working through captive HR software and M-Audit.
Commissioned e-Surveillance ops through our own network operations center (NOC) ex-Chunabhatti; first PSARA license acquired by CSS; started security ops at Big Bazar and Vijay Sales; RnM for RBL corporate office; commenced first level maintenance (FLM) for FSS; started annual maintenance contracts (AMCs) for ACs.
The company reached the 10,000 employees mark; PASARA licenses had been acquired for 12 states; forayed into cash loading (CRA ops); the company started on the digital bandwagon through Fencer software; started TIS for Reliance Jio; entered mandate collection for Bajaj Finnserve (BFL), and started RnM ops for Kotak.
Consolidated manpower services vertical; started learning and development (L&D) vertical; and undertook work under Hitachi for technical services of checking the efficacy of and of maintaining CCTVs, DVRs, and hard disks at the ATM kiosks; new relationship with Bharat Broadband Network Limited (BBNL) would be started for checking wi-fi connectivity in 82,000 Gram Panchayats across the country in all but three states; started MEP services with Marks & Spencer, and added 2 more states under PSARA – Himachal Pradesh and Madhya Pradesh .
With pan India superstructure, CSS is operating in 48+ branches across India, with 9000+ employees and 45+ clients.
Down the years, the organization recruited many professionals to support its quest for benchmarked customer services. Today the promoters, the Dubey family are active in the day-to-day management ably supported by a posse of thoroughbred professionals.
Together the CSS team has undertaken scores of improvements in the organization’s functioning. And, the team continues with continual structured interventions targeted at business success.
Over these 23 odd years, CSS has transformed itself from a lifestyle firm to a well-oiled total maintenance setup, with a significant pan-India presence in all industry segments of facility management and comprehensive property maintenance including premium support services.
Today, CSS is the acknowledged leader providing a single window solution for all maintenance needs of corporates, IT parks, banks, office complexes, SEZs, malls, multiplexes, retail showrooms, hotels, clubs, hospitals, railways and government infrastructure. The company has achieved its present standing by raising its quality of maintenance service to the level next.
To become a world-class housekeeping and maintenance organization, known for benchmarks in excellence and service delivery.
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CSS effectively serves customers in a professional manner providing them a safe, clean, and sanitary environment in which to live, learn, and work.
Learn MoreWe focus our unconditional efforts to best serve our customers. We endeavor to provide top quality service by recognizing and fulfilling our customer’s needs.
We earn the trust of others through professional conduct that includes honesty, reliability, and competency.
We work together in support of our mission. Our individual contributions are amplified by the synergetic effect of cooperative effort focused towards a common purpose. We value the individual as an integral member of the team. Each individual is considered to be an integral part of a greater whole and is treated with respect and dignity.
We enthusiastically deliver quality services to our customers while consistently seeking to improve those services through creativity and innovation. Working diligently to continuously improve CSS’s through pride in work, creativity and innovation, and our motto, Adding Value to Our Clients’ Vision.
